1 Introduction
Homibet88 deeply values the trust every player places in us. As a trusted online betting platform in Malaysia, we understand how important privacy and data protection are to you. This Privacy Policy is designed to ensure you have a clear understanding of how your personal information is managed from start to finish.
This document outlines the types of data we collect, the purpose of collection, how data is stored and protected, and your rights as the data owner. We are committed to complying with applicable data protection laws and continuously improving our privacy practices.
2 Personal Data We Collect
Homibet88 only collects data necessary to provide a safe, fair service that meets legal requirements. The following are the categories of data we collect:
2.1 Registration Information
- Full name as stated on your identification document.
- Identity card or passport number.
- Date of birth for age verification of the 18 and above requirement.
- Active email address for communication and account verification.
- Mobile phone number for two-factor authentication (2FA).
- Passwords stored in encrypted hashed form.
2.2 Financial Information
- Bank name and bank account number for withdrawal processing.
- Registered e-wallet information (Touch 'n Go eWallet, Boost, GrabPay).
- Deposit and withdrawal transaction history.
Homibet88 does not store your credit or debit card number directly. All payment processing is handled by registered third-party payment processors that comply with PCI-DSS standards.
2.3 Technical & Usage Data
- IP address and approximate location at login.
- Browser type, operating system, and device information.
- Game session data including time, game type, and wagering amounts.
- Account activity logs for security and compliance purposes.
- Cookie data and related tracking technologies.
3 Data Usage Purpose
Every piece of data collected by homibet88 has a clear and legitimate purpose. We do not use your data for any purpose beyond the scope stated below:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity information | Account verification, KYC, fraud prevention | Contractual requirement & legal compliance |
| Financial information | Deposit and withdrawal processing | Contractual requirement |
| Email & Phone | Account communications, promotions (with consent), 2FA | Legitimate interest & player consent |
| Technical data | Security, fraud prevention, platform improvement | Legitimate interest |
| Game history | Responsible gaming compliance, customer support | Contractual requirement & legal compliance |
4 Use of Cookies
Homibet88 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
4.1 Types of Cookies We Use
- Essential Cookies: Required for core platform functions such as login and navigation. These cookies cannot be disabled.
- Performance Cookies: Collects information on how players use the platform to help us improve our services.
- Functional Cookies: Saves your preferences such as language and display settings for a seamless return experience.
- Analytics Cookies: Helps us understand overall platform usage patterns (aggregated data, not individual).
You can manage cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of some parts of the platform.
5 Data Sharing with Third Parties
Homibet88 does not sell, rent, or transfer players' personal data to third parties for marketing or commercial purposes. However, there are limited situations where we need to share data with certain parties for legitimate reasons:
5.1 Service Providers
We work with carefully selected service providers to manage platform operations, including payment processors, cloud service providers, and customer support systems. All providers are bound by strict data protection agreements and may only use your data for purposes we specify.
5.2 Legal Requirements
Where required by law or a valid authority directive, Homibet88 will comply with such requests. This includes cases involving fraud investigations, money laundering, or other criminal activity related to the use of our platform.
5.3 Business Transfers
In the event of a merger, acquisition, or business asset transfer, player data may be transferred as part of that transaction. Players will be notified in advance, and the new entity will be bound by the same or a stricter Privacy Policy.
Homibet88 never requesting or receiving payment in exchange for sharing player data. If you receive any such offer or request claiming to be from homibet88, please report it to our support team immediately.
6 Data Retention Period
Homibet88 retains players' personal data only for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. The following are our general data retention guidelines:
- Active account data: Retained for the duration the account remains active and unrestricted.
- Financial transaction records: Retained for a minimum of 7 years in accordance with financial compliance requirements.
- Security logs: Retained for 12 months for investigation and fraud prevention purposes.
- Terminated accounts: Core data is retained for 5 years after account termination for legal compliance purposes, then permanently deleted.
7 Player Rights Regarding Personal Data
As a data subject, you have certain rights regarding your personal data held by homibet88. We fully respect and support the exercise of these rights.
Right of Access
Request a copy of the personal data we hold about you at any time.
Right to Rectification
Request correction of inaccurate or incomplete data via account settings or support.
Right to Erasure
Request deletion of your personal data, subject to legal retention requirements.
Right to Object
Object to the processing of your data for direct marketing purposes at any time.
Right to Data Portability
Receive a copy of your data in a structured, machine-readable format.
Right to Restriction
Request restriction of your data processing in certain legally permitted situations.
To exercise any of the above rights, please contact our support team via Live Chat or email at [email protected]. We will process your request within 30 business days.
8 Data Security
Homibet88 implements robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
8.1 Technical Security Measures
- 256-bit SSL/TLS encryption for all transmitted data.
- Database encrypted with AES-256 encryption at the storage level.
- Role-based access control (RBAC) for internal systems.
- Continuous security monitoring and intrusion detection system (IDS).
- Regular penetration testing conducted by independent security experts.
- Automatic data backups and a tested disaster recovery plan.
8.2 Organisational Security Measures
- Mandatory data security and privacy training for all staff.
- Background screening process for staff handling sensitive data.
- Clean desk and clear screen policy across all operational offices.
- Documented security incident response procedures.
9 Children's Privacy
The homibet88 platform is strictly restricted to individuals aged 18 and above. We do not knowingly collect or process personal data from minors. Should we discover that a minor's data has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
If you become aware that a minor has registered an account on our platform, please contact our support team immediately so that appropriate action can be taken.
10 Changes to the Privacy Policy
Homibet88 reserves the right to amend this Privacy Policy from time to time to reflect changes in business practices, legal requirements, or platform improvements. Where significant changes occur, we will notify players via in-platform notifications or their registered email at least 14 days before the changes take effect.
The date of the latest update will always be displayed at the top of this page. Continued use of the homibet88 platform after the effective date of any changes constitutes acceptance of the amended Privacy Policy.
11 Contact Us Regarding Privacy
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
- Live Chat: Available 24/7 directly through the homibet88 platform.
- Email: [email protected] — replies within 24 hours on business days.
- FAQ: Visit the page Frequently Asked Questions for instant answers to common questions.
We value every piece of feedback and are committed to addressing all privacy-related enquiries with seriousness and professionalism.